Privacy Policy

Arctic Tern Travels

At Arctic Tern Travels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make travel inquiries, or book services with us.

By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following personal information when you interact with our website or services:

Personal Identification Information

Full name
Email address
Phone number
Nationality
Passport details (only when required for bookings)
Billing information

Travel Information

Arrival and departure dates
Flight details
Hotel preferences
Special requests
Dietary preferences
Emergency contact information

Website Usage Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Pages visited
Time spent on website
Cookies and analytics data

2. How We Use Your Information

Your information may be used to:

Process tour bookings
Confirm reservations
Arrange transportation and accommodation
Respond to inquiries
Send travel confirmations
Improve customer service
Provide marketing promotions (only if you opt in)
Meet legal obligations

3. Sharing Your Information

We may share necessary information with trusted third parties such as:

Hotels
Transport providers
Tour guides
Activity operators
Payment processors
Government authorities when legally required

Example tourism partners may include:

Sri Lanka Tourism Development Authority

We do not sell, rent, or trade your personal information to third parties.

4. Payment Security

All payments are processed through secure banking or payment systems. Arctic Tern Travels does not store full credit card information on our servers.

5. Cookies Policy

Our website may use cookies to:

Improve browsing experience
Analyze website traffic
Personalize content
Improve marketing campaigns

Users may disable cookies through browser settings.

6. Data Retention

We retain personal information only as long as necessary for:

Completing travel services
Legal compliance
Tax reporting
Customer support

7. International Data Transfers

As we serve international travelers visiting Sri Lanka, your data may be transferred across countries depending on booking suppliers and service providers.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw marketing consent
Request a copy of stored information

To make requests, contact us directly.

9. Data Protection Measures

We take reasonable security measures to protect your information from:

Unauthorized access
Data loss
Misuse
Alteration

However, no online transmission is completely secure.

10. Third-Party Links

Our website may contain links to third-party websites such as hotels, tourism authorities, or payment gateways.

Examples include:

Jetwing Hotels
Cinnamon Hotels & Resorts

We are not responsible for their privacy practices.

11. Children’s Privacy

We do not knowingly collect personal information from children without parental consent.

12. Policy Updates

Arctic Tern Travels may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

13. Contact Information

For privacy-related concerns, contact:

Arctic Tern Travels
sanjaya@arcticterntravels.com
support@arcticterntravels.com
+94 71 871 4143
Website: (www.arcticterntravels.com)